Shipping policy

We strive to process all orders within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Our items are shipped with UPS, and USPS. 

Items will be insured for shipment for the value they were purchased for

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you have any questions about a shipped order, please contact us at jennafriendofjane@gmail.com with your name and order number, and we will look into it for you.

We do not accept returns and we do not offer exchanges. Please see our return policy page for more information.

Please contact us at jennafriendofjane@gmail.com and include pictures of the damage. We will work with you to make this right.